Ways of Winning

All of us at IMG Academy are committed to delivering unrivaled experiences both on and off the field - that is just who we are.

To achieve this, we must bring a winning approach to every single interaction we have on campus - with our customers and with each other.

 

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Ways of Winning Resource Guide

We have created this guide to:​

  • Provide resources to support you in bringing the IMG Academy Ways of Winning to life that can be revisited several times a year and for the onboarding of new team members​
  • Outline the process for service recovery, refunds, and effective handling of common and difficult situations with customers​
  • Reinforce a consistent and strong culture of an experience first mindset (for customers and each other)​​

By using this handbook as a guide, we can deliver exceptional, experience-first service, and in turn, create the best possible environment for staff, students, parents, campers and other guests alike. 

View Resource Guide

Questions?

Reach out to our Customer Success Manager at [email protected]