MISSION UCX
Mission UCX Team
Lauren Burkle
Senior Director, Experience
Responsible for all campus-experience (CX +EX) initiatives, including journey + action work, insights, customer success, employee experience, and Mission UCX.
J.T. Musso
Director, Product Innovation
Responsible for identifying technology
gaps, developing solutions and ensuring alignment across departments to deliver the best solutions possible for our campus.
Josh Pridokas
Director, Experience Operations
Responsible for engagement with the Mission UCX program and developing & managing the Employee Experience strategy.
Heather Nolan
Senior Manager, Experience
Responsible for the "Journey + Action Team" and creating unrivaled campus experiences across all the student, camper, and parent experiences.
Emily Rueter
Project Manager
Responsible for turning insights to action and improving campus experience by supporting the Athletics, APD, Food & Beverage, and JHACH teams.
Emily Pace
Project Manager
Responsible for turning insights into action and improving campus experience by supporting the Student Life + Engagement, Academics, and Facility Operations teams.
Claire Leonard
Research & Insights Analyst
Responsible for IMG Academy's listening program, including surveys, research, and insights.
Jackie Xavier
Customer Success Manager
Responsible for IMG Academy's campus-wide customer service and recovery strategies.
Taylor Pitcher
Employee Experience Manager
Responsible for managing and executing the Employee Experience strategy.
Kailyn Scully
Experience Operations Advisor
Responsible for day-to-day experience operational support.